Privacy Policy

Introduction

At How Was Your Stay?, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect the following types of information:

• Account Information: When you create an account, we collect your email address and password. We never collect your full name or other identifying information.
• Payment Information: When you make a purchase, our payment processor collects necessary payment details. We do not store your full credit card information on our servers.
• Review Verification Information: To verify your tenancy, we collect information about your rental experience, including lease dates, rent amount, and lease documentation. This information is used solely for verification purposes and is never shared publicly.
• Usage Data: We collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To verify the authenticity of reviews
• To process payments and manage subscriptions
• To improve our website and user experience
• To respond to your inquiries and provide customer support
• To send you important service updates and announcements
• To prevent fraud and abuse of our platform
• To comply with legal obligations

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure data storage practices
• Staff training on data protection

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to erasure (the "right to be forgotten")
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing of your data
• The right to withdraw consent

To exercise these rights, please contact us at privacy@howwasyourstay.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.